Refund Policy

CB MOORE CONSTRUCTION, LLC

# MERCHANDISE REFUND AND RETURN POLICY

**Last Updated: July 16, 2026**

This Refund and Return Policy applies only to merchandise purchased directly from CB Moore Construction, LLC, including:

* Hats;
* Shirts;
* Jackets;
* Sweatshirts;
* Cups;
* Mugs;
* Tumblers;
* Promotional items; and
* Other CB Moore-branded merchandise.

This policy does **not** apply to home construction, garages, additions, remodeling, repairs, construction materials, estimates, consultation fees, project deposits, progress payments, change orders, design services, or any other construction-related product or service.

## 1. Thirty-Day Return Period

Merchandise may be returned within **30 calendar days from the date of delivery or purchase**.

Returns requested after the 30-day return period may be declined.

## 2. Proof of Purchase

A receipt, order confirmation, invoice, or other acceptable proof of purchase is required for all returns.

CB Moore reserves the right to deny a refund when proof of purchase cannot be provided.

## 3. Condition of Returned Merchandise

To qualify for a refund, merchandise must be:

* Unworn;
* Unused;
* Unwashed;
* Undamaged;
* Free from stains, odors, pet hair, smoke, or other signs of use;
* In resalable condition; and
* Returned with original tags, labels, accessories, and packaging when reasonably available.

Cups, mugs, tumblers, and similar drinkware must be unused and returned in clean, undamaged condition.

CB Moore may refuse a return or reduce the refund when merchandise has been used, worn, washed, altered, damaged, or returned incomplete.

## 4. Starting a Return

Before mailing a return, contact CB Moore at:

**CB Moore Construction, LLC**
Telephone: 910-988-1155
Email: [cbmoore.c@gmail.com](mailto:cbmoore.c@gmail.com)

Please provide:

* Your name;
* Order number or receipt;
* Item being returned;
* Reason for the return; and
* Photographs if the merchandise is damaged or defective.

Merchandise returned without first contacting CB Moore may experience processing delays.

## 5. Return Shipping Costs

The customer is responsible for all return shipping and handling costs.

Return shipping costs are nonrefundable.

Customers should use a trackable shipping service and retain the tracking number and shipping receipt. CB Moore is not responsible for returned merchandise that is lost, damaged, or misdirected during return shipping.

Merchandise should be returned to:

**CB Moore Construction, LLC**
Attn: Merchandise Returns
6134 Rogers Rd #24
Rolesville, NC 27571

## 6. Original Shipping Charges

Original shipping and delivery charges are nonrefundable unless the merchandise was incorrectly shipped by CB Moore or arrived damaged or defective.

When only part of an order is returned, shipping charges associated with the original order will not be refunded.

## 7. Damaged, Defective, or Incorrect Merchandise

Customers should inspect merchandise promptly after delivery.

Damaged, defective, or incorrect merchandise should be reported to CB Moore within **five business days after delivery** by calling 910-988-1155 or emailing [cbmoore.c@gmail.com](mailto:cbmoore.c@gmail.com).

The customer should provide photographs of:

* The merchandise;
* The damaged or defective area;
* The packaging;
* The shipping label; and
* Any visible shipping damage.

After reviewing the claim, CB Moore may offer a replacement, exchange, refund, or other reasonable resolution.

Do not discard damaged merchandise or packaging until CB Moore confirms that it is no longer needed.

## 8. Exchanges

Exchanges are subject to product, color, and size availability.

The customer is responsible for the cost of returning merchandise for an exchange. Additional shipping charges may apply when replacement merchandise is shipped.

When the requested replacement is unavailable, CB Moore may issue a refund for the returned merchandise.

## 9. Refund Processing

Returned merchandise will be inspected after it is received.

Approved refunds will be issued to the original payment method. When the original payment method is unavailable, CB Moore may issue another appropriate form of refund.

Please allow a reasonable processing period after the return is delivered and inspected. Additional time may be required for a bank, credit-card company, or payment processor to post the refund.

Refunds apply only to the approved merchandise purchase price. Original shipping charges and return shipping costs are not refundable except as expressly stated in this policy.

## 10. Nonreturnable Merchandise

The following merchandise is not eligible for return unless it arrived damaged, defective, or incorrect:

* Personalized or customized merchandise;
* Embroidered items made specifically for the customer;
* Special-order merchandise;
* Clearance items identified as final sale;
* Gift cards;
* Used or worn merchandise;
* Washed merchandise;
* Altered merchandise;
* Merchandise damaged after delivery;
* Merchandise returned after the 30-day period; and
* Merchandise without acceptable proof of purchase.

## 11. Order Cancellations

A merchandise order may be canceled before it has been processed or shipped.

Once an order has entered production, been personalized, or been shipped, cancellation may not be possible. The customer may need to follow the standard return process after receiving the merchandise.

Customized, personalized, or special-order merchandise may not be canceled once production has begun.

## 12. Construction Services Excluded

This policy applies exclusively to retail merchandise.

It does not govern or modify any rights, duties, payment terms, warranties, cancellations, deposits, or refunds associated with:

* New-home construction;
* Garage construction;
* Additions;
* Remodeling;
* Repairs;
* Site work;
* Construction materials;
* Design or planning;
* Consultation services;
* Construction estimates;
* Project deposits;
* Progress payments;
* Change orders; or
* Any other building or contracting service.

Construction-related transactions are governed by the applicable proposal, contract, invoice, change order, warranty, or other written agreement between CB Moore and the customer.

## 13. Policy Changes

CB Moore may update this policy periodically.

The policy in effect on the date of purchase will generally apply to that purchase. Updated policies will be posted on the CB Moore website with a revised “Last Updated” date.

## 14. Contact Information

Questions about merchandise returns or refunds may be directed to:

**CB Moore Construction, LLC**
6134 Rogers Rd #24
Rolesville, NC 27571
Telephone: 910-988-1155
Email: [cbmoore.c@gmail.com](mailto:cbmoore.c@gmail.com)
North Carolina General Contractor License: NC 104450

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